Refund Policy

Last Updated: 12 June 2026

This Refund Policy explains the circumstances under which refunds may be issued for subscriptions and services provided by Marking Assistant Application.

By purchasing a subscription, you acknowledge and agree to this Refund Policy.

Subscription Payments

All subscription fees are billed in advance according to the selected billing cycle.

Refund Eligibility

Except where required by Australian Consumer Law, subscription payments are generally non-refundable.

• Change of mind purchases.
• Partial use of a subscription period.
• Failure to cancel before a renewal date.
• Unused portions of a subscription.

Automatic Renewals

Subscriptions automatically renew unless cancelled before the next billing cycle. Users are responsible for managing their subscriptions and cancelling prior to renewal if they do not wish to continue.

Exceptional Circumstances

Refund requests may be considered on a case-by-case basis where exceptional circumstances exist.

• Duplicate charges.
• Technical issues preventing access to the service.
• Billing errors caused by our systems.

Australian Consumer Law

Nothing in this Refund Policy excludes or limits rights available under the Australian Consumer Law. Customers may be entitled to remedies including refunds, replacements, or compensation where services fail to meet statutory guarantees.

How to Request a Refund

To request a refund, please contact our support team and provide details of your account and the reason for your request.

Processing Time

Approved refunds are typically processed within 5 to 10 business days. The time required for funds to appear in your account may depend on your financial institution.

Contact Information

If you have questions regarding this Refund Policy, please contact us.